Tier 1 Service Desk Analyst

Beacon Hill - Job Details
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Tier 1 Service Desk Analyst

Lawrence, Indiana

|

Full Time Temporary/Contract

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NA

Lawrence, Indiana

Full Time Temporary/Contract

NA

June 11, 2024

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Job ID: 1379712_1718107291

June 11, 2024

Job ID: 1379712_1718107291

Job Summary

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Required Skills:

Must have at least 2 + years experience working in technical and/or customer service role

Excellent verbal and written communication skills with strong attention to detail

Familiarity with a wide variety of technologies

Must have strong passion for customer service

Team oriented, collaborative and self-starter mentality

Strong troubleshooting or analytical skills

Passionate about developing/learning new technologies

Reliable and attentive

Experience supporting Microsoft Office 365

Experience troubleshooting network connectivity issues

Desired Skills:

Experience supporting Web-based applications such as Citrix, Peoplesoft, etc.

IT certifications such as HDI, A+, MCP, etc a plus

Associates or Bachelor's Degree in technology related area of study

Experience working with a ticketing system such as ServiceNow

Experience providing support to Human Resources departments or with HR related software

Experience within the healthcare industry a plus

Experience with PC break/fix and hands on support

Description of Role/Responsibilities:

Are you a motivated individual with an information technology related degree or someone who has recently earned IT certifications and looking for your way to get your first real hands on, IT job? Are you someone who has some experience working in a technical support or customer service or call center role seeking an opportunity to work for a well-known, enterprise company? If so, this position could be a great opportunity for you! Our client is seeking to hire several technical support analysts within their enterprise service desk. These positions are seeking individuals that can demonstrate a strong focus on customer service, teamwork, collaboration, attention to detail, communication and willingness to learn. These positions will allow you to develop your experience working on a large service desk, gain experience learning the ITIL framework, experience using ServiceNow and gain experience in a very hot industry. This team prides itself in the highest level of customer service, providing not only technical but end user support across their enterprise and is the team that has the most internal promotions to other IT teams. This role offers remote flexibility and is an awesome way to get your foot in the door with a great company and leadership team.

1379712_1718107291

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™