Service Desk Analyst
September 07, 2023|
Job ID: 40218 AC_1694102533
September 07, 2023
Job ID: 40218 AC_1694102533
* Must have at least 2 + years experience working in technical and/or customer service role
* Excellent verbal and written communication skills with strong attention to detail
* Familiarity with a wide variety of technologies
* Must have strong passion for customer service
* Team oriented, collaborative and self-starter mentality
* Strong troubleshooting or analytical skills
* Passionate about developing/learning new technologies
* Reliable and attentive
* Experience supporting Microsoft Office 365
* Experience troubleshooting network connectivity issues
Description of Role/Responsibilities:
Are you a motivated individual with an information technology related degree? Are you someone who has some experience working in a technical support or customer service or call center role seeking an opportunity to work for a well-known, enterprise company? If so, this position could be a great opportunity for you! Our client is seeking to hire several technical support analysts within their enterprise service desk. These positions are seeking individuals that can demonstrate a strong focus on customer service, teamwork, collaboration, attention to detail, communication and willingness to learn. These positions will allow you to develop your experience working on a large service desk, gain experience learning the ITIL framework, experience using Jira and gain experience in a very hot industry. This team prides itself in the highest level of customer service, providing not only technical but end user support across their enterprise and is the team that has the most internal promotions to other IT teams. This role offers a hybrid office flexibility and is an awesome way to get your foot in the door with a great company and leadership team.
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™