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Our client, a property management company located in Boston, is seeking a Tenant Coordinator. This is a temp-to-perm opportunity and can compensate up to $30/hr. Qualified candidates are encouraged to apply today for immediate consideration!

Responsibilities

Maintenance Coordination:

• Serve as the first point of contact for all tenant maintenance requests.
• Evaluate the urgency and nature of maintenance requests to prioritize work orders.
• Troubleshoot routine maintenance problems, offering immediate solutions when possible.
• Ability to manage lease information and tenant contact data.

Technician and Vendor Dispatch:

• Ensuring timely and professional repairs.
• Follow up on completed jobs to ensure tenant satisfaction and maintain.

vendor/technician accountability.

Conduct monthly property walk-throughs.

Communication:

• Maintain clear and consistent communication with tenants, technicians, and third-party vendors.

• Provide timely updates to tenants regarding the status of their maintenance requests.
• Document all communication and updates in the properties management system for record-keeping and future reference.

Customer Service:

• Ensure a high level of tenant satisfaction through prompt, courteous, and effective service.

• Address tenant concerns empathetically and escalate issues to management when necessary.

• Assist with the documentation of maintenance policies and procedures.
• Compile regular reports on maintenance activities for property management review.
• Suggest improvements for maintenance processes and tenant communication strategies.

Administration:

• Assist with administrative duties such as controlling inventory (cleaning supplies, property management supplies)
• Assisting Partner with calendar management when necessary
• Executing printing and shipping needs when necessary
• Ordering merchandise

Qualifications

• A bachelor's degree is required.
• Basic knowledge of building systems including HVAC, electrical, plumbing, etc.
• Prior experience in a customer service role is highly preferred.
• Strong problem-solving skills and the ability to handle maintenance issues promptly.
• Exceptional communication and interpersonal skills, with a focus on listening and
• questioning effectively.
• Ability to manage multiple priorities and respond to urgent requests in a fast-paced environment.
• Comfortable with technology, including property management software and
• communication tools.
• A commitment to professionalism, integrity, and responsiveness in all interactions.

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