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ESSENTIAL DUTIES AND RESPONSIBILITIES*
* Manages a team of two cash applications specialists and seven A/R collections specialists and consultants.
* Communicates with billing attorneys and clients to assist with appropriate collection efforts or write offs.
* Collaborates with other department members to resolve billing & collections issues, including electronic billing matters.
* Works with billing attorneys and clients to resolve billing & collections issues, including electronic billing matters and outside cousel guideline compliance. Provides billing attorneys with regular monthly A/R reports immediately after monthly close and ad hoc reports as requested.
* Establishes and documents best practices for collections and A/R management. Implements proactive firm-wide solutions to streamline and improve deficient processes.
* Identifies delinquent accounts and provides regular updates of collection efforts to management.
* Develops and implements a reliable "reminder program" for clients having unpaid invoices beyond agreed upon payment terms.
* Prepares projections of monthly fee collections by client and progress against those expected collections on a weekly basis for the Firm's CFO.
* Analyzes delinquent accounts and prepares reports to identify clients with the highest risk of non-collection and make recommendations for resolutions.
* Provides support to Firm's internal bankruptcy attorneys for Firm clients that file for bankruptcy.
* Oversees posting of daily receipts (checks/wires/ACHs) and communications with billing attorneys regarding overpayments, short payments, duplicate payments, and proper allocation of payments.
* Together with Senior Director of Revenue, negotiates payment programs with clients; identifies accounts that require third-party collection efforts or possible legal action and coordinates same with third-party vendors.
* Leads the year-end collection process working directly with Partners, Senior Counsel and management team to develop Q4 collections targets and provide weekly reports to management and Partners on progress against those goals.
* Performs routine audits of work performed by collections consultants to ensure internal controls are being followed.

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