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Logistics Coordinator

Logistics company in Charlotte is looking for a Logistics Operations Coordinator to join their team. Hours: 8:00-5:00, M-F

RESPONSIBILITIES

• Provide direct support to the Logistics Administrator; assist in growing and maintaining customer accounts by ensuring data integrity, accurate and timely communication, setting appointments, and monitoring customer shipments.
• Enter loads in TMS
• Set and monitor pickup and delivery appointments
• Identify and solve possible issues
• Develop knowledge of each assigned account
• Assist with OS&D
• Request customer approvals for Detention, Layover, and Disposition
• Enters carrier rates on loads in BTMS
• Assists in SOP creation
• Use strong client relationships management skills
• Build and maintain existing relationships with shippers and consignees
• Demonstrate critical thinking ability
• Demonstrate the ability to work independently
• Demonstrate ownership; accountability always

REQUIREMENTS

• 1+ year of experience in logistics, transportation, retail, sales, and/or call center, as a team member performing duties in areas of business administration, sales, or logistics operations would be preferable.
• Degrees in business administration, Logistics (transportation and / or distribution), or sales are preferred.
• Attention to detail is critical
• Excellent decision-making and critical thinking skills; ability to make practical and fair judgments.
• Effective customer service, negotiation, and communication skills (oral and written)
• Ability to work proactively and multi-task effectively
• Ability to prioritize and meet deadlines in a fast-paced work environment
• Some knowledge in related technologies: Microsoft office, Transportation Management Systems (TMS), competitive pricing structures, and public policies such as DOT regulations.
• Strong interpersonal skills and ability to relate to and influence prospects; foster useful business-to-business relationships and promote sales and goodwill within market segments of interest.

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