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IT Hardware Support/Coordinator

Boston, MA (4 days on-site)

Operational and Logistic Coordination providing support to users in an efficient and accurate manner. As the coordinator of back office/corporate inventory/hardware/assets this role will require constant communication with all parties involved to maintain an accurate and up to date assessment of assets relating to Beacon Hill. These assets will be physical as well as electronic. Constant communication will be required, as well as initiative to research and document the correct and appropriate resources to maintain high quality record keeping. The goal is to make sure that integrity of systems and accuracy of assets is maintained to the standards set forth by the company.

An excellent IT Logistics Coordinator must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with multiple parties within the organization.

Responsibilities

• Hardware liaison for Greater Boston Area offices
• Hardware support for Greater Boston Area offices
• Hardware inventory manager for all BHSG offices
  • Using DID/Ext spreadsheet to audit what's currently onsite at each office and maintain inventory for future hires
• Helpdesk Tier 1 support on the phone for all other offices, including Greater Boston area
• Troubleshoot hardware and virtual Citrix environment issues with end users
• Cabling/IT Closet inventory and organization/upkeep
• Coordinating onsite vendors for Greater Boston area
  • Low voltage vendor
  • MFP Vendor
  • etc
• Work with IT Asset Manager to order new hardware as needed
• Scan and discover new IGEL hardware as deployed
  • Inject into appropriate office in IGEL UMS
• Work with IT Asset Manager to log into switches/network equipment to keep tracked in asset software
• Use phone management software to track MAC Addresses of Cisco phone, and update inventory
• Any IGEL experience a bonus
• Any virtual (Citrix Workspace) troubleshooting experience a bonus

Requirements

• Proven experience as an IT logistics coordinator or education experience in IT field
• Previous experience with organizational tools; Excel, Smartsheets, Asset Management Systems
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Organized and thoughtful under pressure

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