Technical Services Specialist

Beacon Hill - Job Details
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Technical Services Specialist

Chesapeake, Virginia

|

Full Time Temporary/Contract

|

NA

Chesapeake, Virginia

Full Time Temporary/Contract

NA

November 23, 2022

|

Job ID: t1313927_1669212214

November 23, 2022

Job ID: t1313927_1669212214

Job Summary

Job Id: t1313927_1669212214 Apply Now

The Technical Support Specialist will provide second level technical and operational support for the installation, maintenance, documentation, and technical support of enterprise software applications and hardware.

Primary Responsibilities:

* Responsible for the setup, installation, maintenance, support, repair/replacement and physical moves of all company provided user hardware, including desktop PC systems, laptops, printers, multi-function devices, and scanners (with the exception of Telecom hardware).

* Conduct refresh/replacement project for all user hardware beyond its useful life expectancy.

* Support the setup, installation, maintenance, and repair/replacement of all company provided iPads for all Chesapeake and field associates that is performed by an outside contractor.

* Responsible for user software installation, removal, maintenance and support for all SSC and field users.

* Manage incidents and requests via ServiceNow to ensure service level agreements (SLA) are met.

* Document ServiceNow incidents and requests to provide accurate data for reporting.

* Assist with hardware and software products, including installation, testing, documentation and technical support for the applications programming, computer operations and enterprise end user communities.

* Analyze and resolve application and system problems quickly and efficiently; maintaining manual and automated documentation, procedures, etc. that support these tasks.

* Manage and perform on-going maintenance of hardware and software systems, utilizing internal and external resources.

* Identify cause and corrective actions for hardware/software problems at the enterprise; performing corrective action when necessary and placing service calls when appropriate.

* Perform 2nd Level operational and technical support, providing hands-on assistance to SSC and field users.

* Be proactive in recommending improvements in procedures that will increase the efficiency of the facility and staff members in regards to IT related technical issues and processes.

* Support the Remote IS Support Specialists working at all Distribution Centers with special technical requirements and assistance they may need from the SSC Technical Services Group.

* Provide hands-on technical support for all company meetings, including; board meetings, stockholder meetings, field user meetings and associate training sessions, both in the SSC and off-site locations.

* Work closely with the Facilities team in coordinating physical moves within departments requiring user equipment to be relocated.

t1313927_1669212214

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™