Customer Service Representative (onsite)

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Customer Service Representative (onsite)

Addison, Illinois

|

Full Time Temp to Hire

|

NA

Addison, Illinois

Full Time Temp to Hire

NA

February 09, 2024

|

Job ID: 02092024_1707507329

February 09, 2024

Job ID: 02092024_1707507329

Job Summary

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Our client, one of the largest manufacturers in North America, is looking for a Customer Service Representative. This role functions as the liaison between the company and its customers. By working with all the functional areas of the company, they ensure the customers' requirements are met while meeting the corporate objectives. They are responsible for ensuring customer orders are processed timely and accurately. They monitor customer order patterns, service levels, take action as necessary, and implement improvement as needed. They collaborate with sales and other functional areas to grow relationships with the accounts. This is an onsite temporary role with the opportunity to turn into a permanent position. The hours are Monday-Friday 8-5pm.
Responsibilities:
* Establish relationship with customers by communicating and resolving issues.
* Responsible for order entry and/or maintenance for assigned accounts.
* Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
* Communicate order confirmations, changes, and cancellations to both customers and internal team members.
* Inform sales and operations of any unresolved service issues; recommends corrective action to customer issues as necessary.
* Reviews orders after shipment for billing accuracy and any quantity item errors. Manages the issuing of credits and return authorizations.
* Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
* Performs other duties as assigned.

02092024_1707507329

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™