Job Id: 05032023_1683138215

To Apply for this Job Click Here

· Deliver multi-level operational support for client shipments and transportation through tracking & tracing activity (inbound/outbound phone calls and e-mails), ensuring on-time delivery and pick-up.
· Clarify load requirements with carriers, confirming drivers have proper information (pick up & delivery requirements).
· Utilize and update tracking methods through the use of load management system to create efficiencies.
· Provide support to the Operations department by gathering detailed information from external carriers, customers, and internal representatives to quickly resolve shipment issues.
· Handle client problems in accordance with client standard operating procedures (SOP's) and escalate to appropriate business function as needed; maintain customer satisfaction and provide high quality service and work ethic while.
· Provide back-up support as needed to other department team members to ensure complete client satisfaction according to client standards.

To Apply for this Job Click Here