· Identify and deliver computer hardware, software and miscellaneous services meeting the defined Service Level Agreements (SLAs).

· Accurately document instances of hardware failure, repair, installation, and removal in the Service Desk Knowledge base system.

· Perform tasks related to client support in acquisitions integrations

· Administer and support current Anti-virus and SCCM implementations to ensure the security of client systems.

· Maintain the Configuration Management Data Base (CMDB) within the Service Desk system ensuring accurate IT inventory documentation.

· Perform application compatibility and load testing to ensure the stability and performance of workstation images.

· Creation, testing and maintenance of client application distribution procedures.

· Performs activities related to the operations and monitoring of the IT environment.

· Monitor desktops for patching and anti-virus compliancy.

· Obtain approval and purchase hardware and software as required or requested.

· Under direct supervision, performs standard tasks using established methods, principles, concepts and procedures related to Client Support activities.

Qualifications:

• Excellent technical knowledge of computer hardware
• Working technical knowledge of current network protocols, operating systems, and standards.
• Able to read and understand technical manuals, standard operating procedures, and OEM guides.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Possesses and applies a broad knowledge of principles, practices and procedures of a particular field of specialization to the completion of difficult assignments. Also possesses knowledge of related fields and areas of operation which affect, or are affected by, own area.