Job Id: 1333883_1684613217

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JOB DESCRIPTION:

The Specialist - IT Operations Engineer works within the At Retail and Store Operations teams and cross-functionally with other IT groups. The Engineer will have responsibility for building monitoring and proactive alert/response features and capabilities for store support systems. In this area, these Engineers will focus on:

• Working with IT and business partners to identify appropriate KPI's for measurement of At Retail store technology operability
• Designing and implementing dynamic dashboards for repeatable and standard driven production analysis
• Delivering application and infrastructure operational insights to other IT teams and business partners
• Participating in the operational grooming of new store technology changes or additions
• Participating in production readiness evaluations as part of release management
• Leading or participating in system problem solving efforts alongside with development and/or support teams
• Leading or participating in the triage and resolution of critical, high visibility production system impacts
• Proactively identifying and resolving system issues impactful to business operations
• Leading or participating in the triage and resolution of critical, high visibility system impacts
• Ensuring application and system configuration compliance for company systems
• Analyzing systems and procedures to identify value add improvement opportunities

QUALIFICATIONS:

• 6+ years in IT operations and/or application support or 3+ years in IT operations and/or application support for retail focused systems
• 3+ years in Splunk implementation and dashboarding or Certified Splunk Power User
• 2+ years in Java application support and java performance analysis
• Bachelor of Computer Science or Bachelor of other technology focuses
• Takes pride in work while appreciating feedback, discussion, and iteration
• Enjoys the process of problem solving
• Ability to travel 5%

NICE TO HAVE:

• Experience with performance testing and monitoring JavaScript SPAs
• Experience with Prometheus metrics
• Experience with CI/CD technologies and techniques

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