IT Support/Help Desk

Beacon Hill - Job Details
< Back to Search Results

IT Support/Help Desk

Raleigh, North Carolina

|

Full Time Temporary/Contract

|

NA

Raleigh, North Carolina

Full Time Temporary/Contract

NA

May 23, 2024

|

Job ID: 1334814_1716494059

May 23, 2024

Job ID: 1334814_1716494059

Job Summary

To Apply for this Job Click Here

Job Description:
Candidate applies basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services on our client's website.
Incumbent must have a good understanding of the general/technical aspects of a Tier 1 Help Desk. He/she will primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment. The successful incumbent must allocate his/her own time efficiently and will receive general instructions on all work.

Scope:
* Point of contact (POC) for feature/function and level one support problems originated by supported end-users.
* Provide problem resolution via email and/or live chat response using knowledgebase and template responses that are created to instantly respond to chat sessions and/or email inquiries.
* Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters set by managers/team leads.
* Maintain end-to-end problem ownership of chat and email sessions. Incumbents will be required to handle up to three chat sessions at one time.
* Usage of common commercial off the shelf (COTS) applications such as Salesforce C360, along with other proprietary applications to provide live chat services and email resolution type responses.
* Support various Tier 1 platforms as directed by management/team lead(s).

1334814_1716494059

To Apply for this Job Click Here

Apply Now



About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™