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Position Summary:

Beacon Hill is seeking a positive and enthusiastic Customer Operations Representative to join a fast-paced team within a Fortune 500 company in Saint Paul.

This role includes streamlining workflows and providing excellent customer service that meets or exceeds customers' expectations. This individual will develop an in-depth understanding of both the financial services industry, the employer markets, and the products they offer. An ideal candidate is a quick learner who adapts to new systems or procedures and is able to apply this information effectively during problem resolution as well as know when to seek assistance.

This is a hybrid role and the hours are Monday to Friday, 8am to 4:45pm. This role is onsite 2 days per week, and remote for 3 days per week.

Responsibilities:

• Enter required data with a high degree of accuracy. This will include a variety of form types or electronic files, such as applications, withdrawal requests, basic billing, personal information changes, authorizations, coverage verifications, and return mail.
• Use sound judgement to research and resolve problems that inhibit processing.
• Place Outbound administration follow up calls.
• Support and respond to team Inbox.
• All tasks must adhere to department quality standards and be completed within service level obligations.

Qualifications:

• Strong problem solving and attention to detail.
• Ability to navigate multiple windows-based systems simultaneously
• Excellent communication skills both verbally and written.
• Strong knowledge of letter formatting.
• PC skills, including working knowledge of Microsoft Word and reading and creating Excel spreadsheets.
• Strong customer focus on both internal and external customers.
• Ability to prioritize, manage time, and rapidly change focus as determined by business need.
• Ability to work effectively both individually and in a team environment.
• Solid work ethic combined with professionalism and a positive 'can-do' attitude.
• Physical job requirements:

Technical Skills:

• Ability to work with minimal direction, flexibility to adapt to shifting priorities and schedules, handle multiple issues simultaneously, and to manage stressful situations.
• Accuracy
• Critical Thinking
• Data Entry
• detail oriented
• Excel
• Good grammar and spelling.
• Knowledge of letter format.
• Microsoft Office 365
• Strong written and verbal communication skills.

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