To Apply for this Job Click Here

Job Summary:

Beacon Hill is seeking a Senior Customer Support Specialist with advanced communication skills to join a fast-pace team based out of Minneapolis, MN. This is a hybrid role, with 2 to 3 in office days per week.

The Senior Customer Support Specialist will play a crucial role in providing exceptional customer support to both internal and external customers. This role involves processing financial transactions with precision and maintaining a high level of service quality. The ideal candidate will be a team player with strong prioritization skills, a commitment to continuous improvement, and the ability to resolve business and customer issues effectively.

Essential Duties and Responsibilities:

Customer Interaction

1. Respond promptly to customer calls related to financial inquiries and technical assistance requests.
2. Utilize the case tracking system to log, monitor, and follow up on customer inquiries, ensuring timely resolution.
3. Execute financial transactions accurately and efficiently, adhering to instructions from internal and external customers.
4. Process audit confirmations and calculate leasing contract buyouts when necessary.
5. Generate specialized customer-specific reports to meet unique requirements.
6. Resolve customer problems and issues in line with established expectations, ensuring customer satisfaction.
7. Serve as "Mission Critical Personnel" to support business continuity and reduced staffing scenarios.
8. Support multiple products and services provided, becoming proficient in their features and functionalities.

Other Duties and Responsibilities:

1. Provide support for non-processing projects and initiatives as needed.
2. Perform other duties as assigned by management.

Basic Qualifications:

1. High School diploma or equivalent.
2. +3 years of relevant experience, preferably in banking or financial services; or an appropriate combination of education and experience.

Other Qualifications:

1. Associate's or Bachelor's degree in accounting, finance, business administration, or a relevant discipline is preferred.
2. Strong organizational and time management skills.
3. Exceptional attention to detail and a strong customer service orientation.
4. Proficiency in problem-solving and the ability to identify when issues should be escalated.
5. Excellent verbal and written communication skills, with strong interpersonal abilities.
6. Capacity to interact effectively with internal and external customers and colleagues at all organizational levels.
7. Ability to work independently and collaboratively within a team environment.
8. Demonstrated proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

To Apply for this Job Click Here