Tenant Service Coordinator

Beacon Hill - Job Details
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Tenant Service Coordinator

Richfield, Minnesota

|

Full Time Temp to Hire

|

$ 48,000 - $ 52,000 per year

Richfield, Minnesota

Full Time Temp to Hire

$ 48,000 - $ 52,000 per year

February 09, 2024

|

Job ID: 1363897_1707500617

February 09, 2024

Job ID: 1363897_1707500617

Job Summary

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Position Overview

Beacon Hill's client is looking for a dynamic individual with a blend of customer service, administrative, and organizational skills, along with the ability to thrive in a fast-paced environment while providing exceptional service to tenants and supporting property management operations.

Job Responsibilities

Tenant Support

  • Administer the tenant system, including dispatching work orders, training tenants and employees, and monitoring reports and completion of work orders.
  • Respond to all tenant requests and calls, determine urgency, prepare work orders, and consult with property management as necessary.
  • Monitor work order completion times and escalate as necessary.
  • Coordinate day-to-day tenant communications, including after-hours memo notifications of evening contractors, etc.
  • Log completed work orders and follow-up on tenant requests to ensure satisfaction.
  • Assist in creating move-in packages for property management to distribute.
  • Coordinate the tenant relations program and foster long-term relations with tenants.
  • Maintain current tenant contact list with emergency contacts.
  • Coordinate with tenants on scheduling vendor service dates and times.
  • Manage conference room scheduling and maintain appearance, setup, supplies, food, beverage, etc.

Contract Administration

  • Assist property management in preparing vendor contracts by setting up property templates, ensuring all required documentation is received, and drafting contracts for services in the building.
  • Route contracts for execution and communicate the status of contracts between the vendor and property management.
  • Assist in record-keeping according to policy.

Reporting

  • Assist property management in pulling reports from the tenant system.
  • Review reports from the tenant system with Assistant Property Manager and/or Property Manager to ensure tenant metrics are being met.
  • Maintain and update the security access database, which includes programming the cards and generating monthly access reports.

Additional Responsibilities

  • Greet and host all visitors and answer the reception phone.
  • Provide administrative support for Regional Manager, General Manager, and/or Property Manager by typing general correspondence, preparing expense reports, etc.
  • Assist with office filing.
  • Order and maintain office supplies.
  • Open, sort, and date stamp incoming mail.
  • Monitor radio communications and forward significant issues to property management.
  • Assist IT with troubleshooting issues related to the network, printers, scanners, etc. (50% of time).

Skills

  • Proficiency in Microsoft Office.
  • Real estate software experience preferred.
  • Excellent phone, verbal, and written communication skills.
  • Strong organizational skills, self-starter mentality, and disciplined work ethic.
  • Ability to work well in a team-oriented environment and highly dependable.
1363897_1707500617

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™