Desktop Support Analyst

Beacon Hill - Job Details
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Desktop Support Analyst

Indianapolis, Indiana

|

Full Time Temp to Hire

|

NA

Indianapolis, Indiana

Full Time Temp to Hire

NA

May 30, 2024

|

Job ID: 1378579DR_1717098557

May 30, 2024

Job ID: 1378579DR_1717098557

Job Summary

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Location: Indianapolis, IN

Must be able to work 2nd or 3rd shift hours.


Required Skills:
At least 1 year of hands on technical support experience
Experience troubleshooting printer, tablets, desktop and mobile phones, PCs etc.
Strong organization skills and ability to update tickets in real time
Strong customer service experience and deskside manners
Detail oriented
Passion for customer service
Ability to lift 60+ lbs.
Ability to communicate effectively with staff level to C-level professionals
Experience responding to tickets both remotely and desk side
Experience installing hardware and software


Desired Skills:
MAC OS or Android troubleshooting is strongly desired
Experience with Cherwell ticketing system is a plus
Self-starter and strong aptitude to learn
Creates an enjoyable, professional experience with all team members
Experience working in a hospital setting


Description of Role/Responsibilities:
Beacon Hill Technologies is looking for a desktop support professional with a passion for customer service and willingness to learn and grow in their career. Our ideal candidate will be highly driven and motivated with strong troubleshooting skills.

1378579DR_1717098557

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™