Office Coordinator

Beacon Hill - Job Details
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Office Coordinator

Minneapolis, Minnesota

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Full Time Temporary/Contract

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$ 23 - $ 25 per hour

Minneapolis, Minnesota

Full Time Temporary/Contract

$ 23 - $ 25 per hour

June 21, 2024

|

Job ID: 1380886_1718993478

June 21, 2024

Job ID: 1380886_1718993478

Job Summary

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Summary:

Beacon Hill is seeking a confident, engaging and customer-focused Office Coordinator for our client in the Minneapolis area. The main function of the Office Coordinator is to ensure building spaces are appropriately set up and maintained to enhance the experience of all parties. The Office Coordinator will interact with a large variety of teams and be responsible for providing excellent customer service.

Job Responsibilities:

- Provide excellent customer service to all internal and external visitors.

- Manage all front-of-house services and appropriately direct incoming queries.

- Plan and assist with physical setup of events and meeting spaces including furniture, signage, and equipment.

- Maintain and update daily records of space and room bookings as well as up-to-date event calendars.

- Support other facilities team services as required.

- Manage all customer inquiries and issues tactfully and confidently.

- Conduct daily site walk checklist to ensure flawless execution, look out for defects, and resolve any dangerous conditions immediately.

- Ensure meeting rooms and collaboration spaces are in 'ready-to-use' condition whenever unoccupied.

- Ensure office equipment is in good working condition and rectify immediately if not.

- Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace.

- Ensure services are delivered within SLA's and compliant with applicable laws, rules, and regulations.

- Consolidate all customer issues and generate monthly reports.

- Start the day by greeting customers, using their names.

- Be visibly engaged and well known in the workplace; spend a minimum of four hours per day walking the site.

- Be attuned to customers and build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate.

- Receive and respond to all requests (verbal, email) or issues within one day of receipt, including a personal follow-up to ensure questions/requests are answered. Urgent issues/emails to be prioritized first.

Skills:

- Outstanding customer service skills with the ability and confidence to communicate to customers at all levels, both written and verbal.

- Self-motivated with a confident and energetic attitude.

- Ability to work with other team members and act as an ambassador of the team.

- Detail-oriented and organized.

- PC literate with proven ability to manage daily activities using various platforms.

- Strong interpersonal skills and highly collaborative.

- Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook).

- Minimal physical activity: Ability to perform minimal physical activity such as carrying small packages.

Education/Experience:

- High school diploma or GED required.

- Bachelor's degree or equivalent preferred.

- 2-4 years of experience required in reception, concierge, or a related field.

- Experience in hospitality, tourism, events, operations, property management, or related profession preferred.

- Catering or hospitality experience preferred.

Additional Requirements:

- Confident, friendly, and engaging with a customer-focused mentality and a passion for hospitality.

- Excellent verbal and written communication skills with the ability to communicate professionally at all levels.

- Ability to multi-task while ensuring consistent and elevated guest experiences and accuracy.

- Meticulous with strong organizational and time management skills.

1380886_1718993478

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™