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Are you a detail-oriented copywriter with a knack for managing multiple content requests efficiently? Beacon Hill is seeking a talented and organized Ticketed Copywriter for a temporary, full-time position. This role involves handling various content updates and requests through our internal ticketing system and transitioning tasks to Jira.

This is a full-time role until the end of the year.

Key Responsibilities:

- Content Creation & Updates: Handle ticket requests for content creation, including updating doctor information, changing names, and modifying quotes. You'll manage minor content updates and ensure accuracy and consistency.
- Research & Writing: Research topics and write service page content with confidence. Although the Hiring Manager will edit and approve all content before publication, you should be comfortable generating high-quality drafts independently.
- Support Role: Assist: Danielle in the content creation process and collaborate with LingLing, who handles formatting.
- Ticket Management: Act as an account manager for various offices, logging into the Footprints internal ticketing system to address and manage requests. Be prepared to transition tasks to Jira as needed.
- Content Maintenance: Regularly update pages produced via Yext and handle one-off content needs.
- Additional Support: If you excel in managing ticket requests and have bandwidth, you will assist with additional content needs such as onboarding documents, biographies, and help content.

Qualifications:

- Experience with Ticketing: Must have experience working with a ticketing system (high volume is a plus, but not required).
- Basic Writing Skills: Intermediate web content writing skills are essential; strong foundational writing skills are required.
- SEO and Healthcare Writing: Experience with SEO and healthcare content writing is ideal but not required, as long as you are willing to learn.
- Communication Skills: Comfortable communicating with multiple teams across various departments.
- Adaptability and Learning: Open to learning new content areas and taking on diverse writing tasks.

Equipment:

- Personal Computer Required: Equipment will not be provided; candidates must use their personal computers.
- VPN Access: Must download Microsoft VPN access and log in through the provided network.

We look forward to your application!

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