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Our client, a global humanitarian organization, is looking to add to its member support team. This is a diverse team that serves a diverse, global member population with a wide variety of requests. The current opening is to support the members from French-speaking nations and will require business fluent French language written and verbal communication skills. This is an immediate opening for 6 months that could evolve into a permanent business need. This role is fully remote, but will require availabitliy to commute to Evanston, IL if local for 5-6 days of training throughout first month.

The role:

Fielding a high volume of phone and email inquiries as a first point of contact for the organization in both English and French

Maintaining detailed and accurate records in a member relations database

Handling confidential personal and financial information

Troubleshooting issues with and helping to provide positive user experience on the external member-facing apps

You:

Business-level fluency in French and English, both verbal and written

At least 1+ year of experience offering internal or external customer service in a corporate setting or nonprofit organization

Experience navigating customer relationship management systems and utilizing MS Office

The ability to work remotely without interruption, including a home work space and reliable internet

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