Human Resources Service Center Representative
Human Resources Service Center Representative
Saint Paul, Minnesota
|Full Time Temp to Hire
|$ 20 - $ 21 per hour
Saint Paul, Minnesota
Full Time Temp to Hire
$ 20 - $ 21 per hour
September 17, 2024
|Job ID: 1390585_1726582137
September 17, 2024
Job ID: 1390585_1726582137
Job Summary
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Position Overview
Beacon Hill's client based in St. Paul, MN is looking for a HR Service Center Representative to join their team. As a HR Service Center Representative, you will play a crucial role in supporting current employees, retirees, and job candidates by addressing their HR-related inquiries. This role involves handling inbound calls, emails, and chats while applying company HR policies and procedures to provide effective solutions.
Initially an onsite role in St. Paul, MN that is with potential to transition to a hybrid work arrangement after 90 days.
Primary Responsibilities
Customer Interaction: Manage inbound calls, emails, and chats, addressing inquiries related to payroll, time tracking, benefits, leaves of absence, compensation, performance management, pension, staffing, and other HR topics.
Guidance and Resolution: Apply company HR policies and technology to provide accurate guidance and resolve customer issues. Document interactions and research answers or escalate cases when necessary.
Case Management: Track and follow up on open cases, coordinating with team leadership or other HR resources to ensure timely resolution.
Policy Adherence: Understand and adhere to all policies and procedures to maintain consistency and quality in customer service.
Minimum Qualifications
- Education: High school diploma or equivalent required; Bachelor's Degree in Human Resources or related field preferred.
- Experience: 1 year of HR or equivalent customer service experience preferred.
- Licensing/Certificates: Relevant certifications or licenses preferred.
1390585_1726582137
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™