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Position Summary

Beacon Hill's Saint Paul, MN based client is seeking a detail-oriented and proactive Customer Operations Representative to join their team. This role involves performing accurate data entry, resolving processing issues, and providing exceptional customer support in a hybrid work environment. The successful candidate will exhibit strong problem-solving skills, effective communication, and the ability to handle multiple tasks in a fast-paced setting.

This position is a long-term hybrid contract role based in Saint Paul, MN.

Key Responsibilities

• Accurately enter a variety of data types into electronic systems, including but not limited to application entries, withdrawal requests, basic billing, personal information updates, authorizations, coverage verifications, and handling return mail.
• Utilize sound judgment to research and resolve issues that impede processing efficiency.
• Conduct outbound follow-up calls to manage administrative tasks.
• Provide support and respond to inquiries via the team inbox.
• Ensure all tasks comply with department quality standards and are completed within designated service level obligations.

Qualifications

• Strong problem-solving abilities and meticulous attention to detail.
• Proficient in navigating multiple Windows-based systems simultaneously.
• Excellent verbal and written communication skills.
• Proficient PC skills, including Microsoft Word and the ability to read and create Excel spreadsheets.
• Strong focus on customer service, both internal and external.
• Capable of prioritizing tasks, managing time effectively, and adapting to shifting business needs.
• Ability to work both independently and collaboratively within a team.
• Solid work ethic, professionalism, and a positive, can-do attitude.

Technical Skills

• Ability to work with minimal direction and adapt to changing priorities and schedules.
• Accurate data entry with a keen eye for detail.
• Strong critical thinking and problem-solving skills.
• Proficient in Microsoft Office 365, including Word and Excel.
• Excellent teamwork and interpersonal skills, with experience working both independently and collaboratively.

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