Customer Service Specialist

Beacon Hill - Job Details
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Customer Service Specialist

Lakewood, Ohio

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Full Time Temp to Hire

|

$ 17 - $ 18 per hour

Lakewood, Ohio

Full Time Temp to Hire

$ 17 - $ 18 per hour

March 22, 2024

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Job ID: 8CLEAT_1711119861

March 22, 2024

Job ID: 8CLEAT_1711119861

Job Summary

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Contract To Hire

On Site

Full time: M-F ; 8:00-5:00

Job Duties and Responsibilities:

  • Resolve escalations from outsourced call center staff.
  • Establish high quality client relationships.
  • Meet and exceed on specific team metrics.
  • Utilize available resources to identify appropriate solutions for customers.
  • Communicate clearly and professionally with clients by telephone and/or written correspondence regarding all aspects of payment processing.

Key Competencies:

  • 2+ years of customer service experience.
  • Attention to detail and ability to prioritize tasks.
  • Ability to adapt to client issues appropriately and professionally.
  • Computer proficient in Word, Excel, Outlook and ability to navigate multiple monitors.
  • Attention to detail.
8CLEAT_1711119861

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™