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Bilingual Customer Service Representative

Company in South Park is looking for a Bilingual Customer Service Representative. Temp to hire. Monday-Friday, 9:00am-6:00pm. $21/hour. In-office position.

Responsibilities

Summary: Responsible for working on the Customer Care Center phone line. Performance within established metrics required. The coordinator will be responsible for handling a high volume of inbound calls. They will listen to the callers to understand the reason for their call, address all questions or complaints in a positive and efficient manner and provide an accurate and efficient response.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Answering calls from current tenants or prospective tenants to learn about and address their questions, complaints, or other issues they may have or experiencing.
2. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that the caller feels supported and valued.
3. Engaging in active listening with callers, confirming or clarifying information and diffusing non satisfied callers, as needed.
4. Building lasting relationships with tenants and other call center team members based on trust and reliability.
5. Utilizing Microsoft 365, CRM tools, Outlook, Microsoft Teams, and other tools appropriately to perform your daily task.
6. Build sustainable relationships and engage callers by taking the extra mile to listen and address their concerns/questions.
7. Keep records of all conversations in our CRM database in a comprehensible way.
8. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
9. Taking part in training and other learning opportunities to expand knowledge of company and position.
10. Adhering to all company policies and procedures.
11. Performs other related duties as assigned.

Requirements

• Bilingual in English and Spanish preferred
• 1+ year of customer service experience preferred.
• Excellent communication and customer service skills.

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