Senior Customer Service Representative – $25/hour

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Senior Customer Service Representative – $25/hour

Huntersville, North Carolina

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Full Time

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$ 20 - $ 25 per hour

Huntersville, North Carolina

Full Time

$ 20 - $ 25 per hour

November 14, 2023

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Job ID: A125904CLT_1699977012

November 14, 2023

Job ID: A125904CLT_1699977012

Job Summary

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Senior Customer Service Representative

Electrical company in Huntersville looking for a Senior Customer Service Representative. Temp to perm opportunity. Regular business hours, Monday-Friday. $20/hour + depending on experience.

Summary

This includes managing and administering the Operating Agreement and other contracts and agreements necessary for the operation and maintenance of the Towns' Electric Systems along with constructing, installing, operating, and maintaining each Towns' Electric Systems and managing the financial integrity by maintaining retail rates, accurate billing, cash collections, and asset safekeeping through processes and procedures and associated software and systems needed to meet the electric power requirements of the Towns and their respective customers, both present and future.

Major Duties and Responsibilities

A. Provide excellent customer service to electric customers in accordance with policies and procedures.
B. Handle all customer service requests including inquiries and concerns and resolve them in accordance with established policies and procedures or refers to others for resolution.
C. Handle the more difficult customer concerns, including referrals from Customer Service Representatives.
D. Review and recommend revisions additions and deletions to the Customer Service Policies and Procedures.
E. Schedules, coordinates and completes the billing for Huntersville and Cornelius customers accurately and on schedule independently overseeing the overall process and acting as a resource for Customer Service Representatives. This includes Equal Payment Plan reconciliations and refunds and monthly final customer refunds and deposit refunds.
F. Ensures retail rate changes are incorporated in the system and verification of bills takes place after changes to ensure accuracy. Review all bill corrections when needed and review bill classifications for accuracy in conjunction with Supervisor.
G. Assist with the scheduling of customer service work and meter reading, including reviewing monthly work calendar and daily task list.
H. Issue, maintain, and update service work orders tracking completeness and acting as a resource for Customer Service Representatives.
I. Process bank drafts, collect returned checks, process deposit refunds and credit refunds, and process cash collections and web payments.
J. Provide archive, trial balance and daily deposit log reports daily and other reports as necessary.
K. Recommend and coordinate notices and bill inserts that accompany the customer bills.
L. Verify customer accounts are being documented properly by Customer Service Representatives. Maintain working knowledge of Customer Information System including the ability to train others and troubleshoot minor problems.
M. Coordinates with the Business Office Supervisor during major power outages to cover customer phone calls. This may require being called into the office to answer phones during a power outage.

Physical Requirements

The Senior Customer Service Representative must maintain the physical condition necessary to perform tasks in an office setting such as operating a personal computer, keyboards, and other peripheral equipment.
Occasionally, other requirements include stooping, kneeling, crouching or crawling, and lifting and/or moving up to 25 pounds.

Qualifications

Degree from a standard high school or vocational school is required.
Must possess at least 2 years of experience in functions of municipal electric systems, and 3 years of experience in accounting, customer service, customer billing system.
Experienced working in a fast-paced environment, or an equivalent combination of education and experience

A125904CLT_1699977012

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™