Job Id: A1322256KB_1684874035

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Our client, a Hospital Located in Boston, is seeking an Ambulatory Service Representative to join their team on a temporary basis! The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.). This role will comensate at 22/hr and be on a temporary contract for the next 3+ months.

Location: onsite, Boston
Hours: 10:30 - 7pm (schedule will vary)

RESPONSIBILITIES :
Focuses on one or more of the following areas, and provides support as needed to optimize daily flow:
* Charge entry
* Batch controls Billing (TES) edits
* Hold bill edits
* Charge reconciliations
* Billing and managed care functions (including responding to billing inquires, corresponding with insurance carriers, and investigating discrepancies, etc.).
Provides general administrative support to include:
* word processing,
* spreadsheets,
* presentation software to create and edit department documents and/or presentations.
* Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers, administrative appointments,
* answering departmental calls,
* credentialing documents, etc.
In addition, performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:
* Reception & customer service
* creating or verifying Master Patient Index (MPI)
* registration demographics
* visit management
* appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.)
* insurance/coverage verification co-payment collection
* front-end review and correcting registration & insurance edits
* pre-authorization, referral coordination and referral reconciliation
* Referral work lists
* Provides a variety of administrative duties in support of the practice (such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc).
* Adheres to all of BMC?s RESPECT behavioral standards.

EDUCATION:
* HS/GED plus 3+ years relevant experience.
* Bachelor's degree or Associates plus 1 year relevant experience
* Experience with medical billing or similar setting preferred.

KNOWLEDGE AND SKILLS:
* Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
* Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
* Must be able to maintain strict confidentiality of all personal/health sensitive information.
* Ability to effectively handle challenging situations and to balance multiple priorities.
* Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required.
* Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

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