Job Id: A1335610CLT_1684414934

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Overview:

Supportive environment for ticketing needs from the initial purchase to post-event developments. The end goal is to ensure a more organized and streamlined ticketing process for customers as they attend events and staff that work events. An ideal candidate will bring to this position passion, strong organizational skills, the ability to identify opportunities, build relationships, operational knowledge, and the ability to solve problems in a fast-paced environment.

Duties and Responsibilities:

• Ensure each event ticketing needs are fulfilled and supported throughout duration of event
• Hire, train, schedule and oversee Game Day Staff of 10-15 seasonal employees
• Determine pricing, benefits, and special events for season ticket holders
• Create venue layouts to provide proper seating structure for each unique event
• Provide customer service to all customers prior to, during, and after each event to ensure they have a positive experience at our facility
• Track and report all event attendance and revenue to other departments as instructed
• Prepare and troubleshoot all ticketing technology as needed
• Collaborate with Sales and Marketing as needed to collectively generate maximum revenue
• Lead season ticket renewal efforts
• Coordinate distribution of season tickets, parking passes, and all applicable materials
• Create and document event feedback via surveys distributed within the ticketing system
• Works all events as required and/or requested by upper management
• Other duties as needed including working occasional events

Bring this with you:

• Exceptional verbal and written communication skills
• Strong interpersonal and active listening skills
• Capability to adapt and adjust to changes in schedule and workload; must be flexible
• Ability to multitask and prioritize daily workload with attention to detail
• Efficiency in proactive thinking
• Organizational and time management skills
• Strong problem-solving skills
• Proficient with MS office
• Proficient in MS Excel
• Ability to act with integrity, professionalism, and confidentiality
• Strong decision-making skills
• Capacity to handle light phone duty

What we're offering:

In addition to a competitive base salary, you will have access to a comprehensive benefits package which includes medical, dental, and vision insurance, paid time off, paid holidays, and career advancement opportunities. Additionally, we offer a great work culture, stable employment, and the opportunity for you to participate in helping our organizations grow. Our company adheres to the equal opportunity and diversity principles and will consider all qualified applicants irrespective of their race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital status, or veteran status.

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