To Apply for this Job Click Here

Customer Service Representatives needed to join a growing global professional services firm in downtown Pittsburgh. This position will be responsible for providing customer support for client pension and/or health and welfare plans via phone and email communication. Individuals will act in a consultative manner to build rapport and respond to customers in a respectful, accurate, and timely manner. Individuals must have excellent communication skills, great attention to detail, and the ability to handle sensitive situations. In return, our client offers a team oriented environment, comprehensive training program, and long term career advancement potential.

Shift - Monday through Friday - MUST be availble between the hours of 8am - 9pm (an 8 hour shift)!

Responsibilities:

• Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans
• Quickly build rapport and respond to customers in a compassionate manner
• Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

Qualifications:

• Minimum 1 yr expereince in a customer service related role, or 6 months experience in a healthcare related role, or College graduate
• Proficiency in the Microsoft Office programs (specifically Outlook, Excel and Word)
• Ability to type 35-40 WPM
• Ability to work in a multi-tasked environment and prioritize and organize work
• Excellent attention to detail
• Fluency in Spanish a plus

To Apply for this Job Click Here