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Our client, a real estate firm in Boston, is seeking a Tenant Coordinator. This role comprises a Monday-Friday 9-5 schedule, is temp to hire, and compensates up to $27/hr depending on experience. Qualified candidates are encouraged to apply!

Responsibilities

• Develop and maintain day to day relationship with Tenant Contacts. Ensure Tenants needs and requests are being met with their expectations. Resolve any Tenant issues and requests in a timely manner and escalate as appropriate.
• Customer Service and Tenant relations, including planning tenant events, tenant meetings, tenant gifts.
• Process tenant billings, prepare invoices, and distribute rent statements
• Manage the Building Engines Work Order System to ensure all Tenant requests are being dispatched, resolved, closed, and billed back if applicable.
• Prepare correspondence and manage daily reporting for all team members
• Maintain lease and building files and Certificate of Insurance binders for tenants and vendors
• Prepare and maintain all building contact lists, emergency information, parking assignments, purchase order log, etc.
• Assist with overseeing contracted vendors to ensure they are meeting terms of contract and scope of work.
• To include but not be limited to Cleaning, Security, Landscaping, Snow Removal, Pest Control and Waste Management.
• Be familiar with all pertinent documents for the Building, including leases, management agreements, associations, easements, and leasing materials.
• Assist with the annual Environmental Health & Safety Audit with Tenants of the Building.
• Review, Code and Process in a timely manner all invoices associated with the Buildings against the annual budget and verify amounts are correct per the contract.
• Work with vendors to resolve any issues with invoices and account balances
• Assist in the collection of rent and miscellaneous charges required. Review aged receivable reports and follow up with Tenants for collection.
• Handle all filing of lease documents, invoices, correspondence, contracts, etc. for the property.
• Assist with management of Building access card systems
• Manage collection and entry of portfolio utility data into Energy Star Portfolio Manager
• Perform all other duties as directed by Senior Property Manager & Property Manager

Qualifications

• Bachelor's degree is preferred.
• 1-2 years of experience in commercial real estate.
• Proficient in Microsoft Office - Word, Excel and Outlook.
• Familiarity with ARIBA/JDE and Building Engines/Prism work order systems.
• Ability to organize and manage multiple priorities/properties.
• Excellent customer service skills when interacting with both tenants and vendors
• Excellent verbal and written communication skills.

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