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Our client, a leading manufacturing company, is seeking a direct hire Customer Service Manager to join their team at their Exton headquarters! The ideal candidate is someone who has experience leading a team and implementing exceptional process and procedures to increase customer satisfaction.

About You:

• Bachelor's degree preferred
• Experience working within the manufacturing industry is required
• 5+ years of professional customer service experience
• 3+ years of managerial experience in a customer service role required
• Excellent verbal and written communication skills
• Ability to problem solve creatively and show flexibility in a fast-paced environment
• Ability to lead a team to provide continuous training, support, and direction

Day to Day:

• Oversee a team of customer service representatives and continue to train and develop a strong team rapport
• Design processes and procedures to improve the operations of the department
• Serve as a trusted advisor to President and other senior leaders on client issues, sales trends, and business strategies
• Work closely with the finance department on any customer account issues
• Track departmental results of quality and productivity
• Compile reports regarding sales performance and customer satisfaction, present information to senior leadership
• Lead by example and provide exemplary customer service to all accounts

This direct hire opportunity is paying a base salary of up to $100,000 annually depending on experience. This position will operate on a fully onsite schedule. This is a great opportunity for a leader in customer service to showcase their experience and make an impact with a reputable company. Please apply with a MS version of your resume for consideration.

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