Customer Service Representative (ONSITE)

Beacon Hill - Job Details
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Customer Service Representative (ONSITE)

Westover Hills, Texas

|

Full Time

|

$ 17 - $ 20 per hour

Westover Hills, Texas

Full Time

$ 17 - $ 20 per hour

July 11, 2024

|

Job ID: A1356121DAL_1720671863

July 11, 2024

Job ID: A1356121DAL_1720671863

Job Summary

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As a Customer Service Representative, your main responsibility is to deliver exceptional customer service and administrative assistance, fostering strong relationships between the company and its policyholders, agents, and claimants.

Key Responsibilities:

  • Engage with customers and agencies via inbound and outbound calls, providing support and information regarding their policies.
  • Clarify policy coverage, initiate changes to policy endorsements, address billing and rate inquiries, process first notice of loss (FNOL) claims, and respond to related questions.
  • Communicate effectively with customers, agents, and mortgagees through both spoken and written channels.
  • Handle policy payments, cancellations, rejected payments, insufficient funds items, ACH sweep payments, refunds, and write-offs, ensuring all are processed accurately.
  • Support the testing and implementation of new products or system updates, reporting findings as needed.
  • Undertake special projects from inception to post-deployment monitoring and measurement, and perform additional duties as required. Assist during peak workload periods as necessary.

Qualifications:

  • At least 1-2 years of customer service experience.
  • High school diploma or equivalent (GED).
  • Preferred: General Lines Property & Casualty or Personal Lines Property & Casualty license.
  • Experience in a high-volume call center is an asset.
  • Strong communication skills, capable of clearly explaining complex policy details.
  • Preferred: Bilingual in English and Spanish, with the ability to translate documents and verbal messages.
A1356121DAL_1720671863

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™