Client Relations Center Manager

Beacon Hill - Job Details
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Client Relations Center Manager

New York, New York

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Full Time Temp to Hire

|

$ 120,000 - $ 120,000 per year

New York, New York

Full Time Temp to Hire

$ 120,000 - $ 120,000 per year

March 28, 2024

|

Job ID: A1361351NY-Temp_1711650361

March 28, 2024

Job ID: A1361351NY-Temp_1711650361

Job Summary

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Luxury brand located in Jamesburg, NJ and Midtown, Manhattan is seeking to hire a Temporary to Permanent Executive Client Relations Center Manager to support one of the firm's Partners. This position will start ASAP, require 2-3 days in the NJ office. Hours 9:00am-6:00pm, availability for OT and weekends as needed.

Responsibilities:

  • Manage and support the Client Relations Center team in daily responsibilities including, but not limited to: coaching and tracking team productivity, reviewing and evaluating Coordinator phone and email interactions for quality assurance, supporting Coordinators in answering phone and email inquiries, placing orders, resolving FedEx delivery issues, and answering voicemails as needed
  • Ensure all client requests are handled in a timely manner.
  • Demonstrate and implement product knowledge, policies, and procedures.
  • Resolve eCommerce and store client escalations.
  • Manage Client Relations Center Coordinators and Supervisors to ensure all daily responsibilities are being met and schedule regular touch bases.
  • Support in writing and delivering onboarding and annual performance reviews for team.
  • Manage appropriate talent bank and fill positions with high quality candidate
  • Continue to develop analytical and leadership skills with ongoing trainings
  • Flexible schedule to meet the needs of the business, including extended holiday hours during designated periods throughout the year

Qualifications:

  • 3+ years of experience, in similar call center and/or customer service environment
  • Saturday & Sunday availability required
  • Management experience required
  • Strong ability to exercise appropriate judgement
  • Proven excellence at communication skills (verbal and written) and ability to multitask
  • Strong knowledge of Microsoft Excel and Word
  • Previous call center and/or customer service team experience preferred
  • Knowledge of French is helpful

Compensation/Benefits:

  • Up to $120k DOE
  • Medical, dental, and vision
  • 401k
  • Generous vacation time
A1361351NY-Temp_1711650361

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™