Call Center Representative

Beacon Hill - Job Details
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Call Center Representative

Washington, District of Columbia

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Full Time Temp to Hire

|

$ 19 - $ 19 per hour

Washington, District of Columbia

Full Time Temp to Hire

$ 19 - $ 19 per hour

March 25, 2024

|

Job ID: A1371097DC-Temp_1711393973

March 25, 2024

Job ID: A1371097DC-Temp_1711393973

Job Summary

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Our client, a social services association, is looking for a Call Center Representative to join their team in DC. Responsibilities include handling information requests via phone, email, and website, providing superior customer service, and offering referrals to approved agencies and programs. The ideal candidate should possess 2+ years of college education, call center or customer service experience, and excellent decision-making skills. Are you interested? Apply today!

Responsibilities:

  • Handle information requests via phone, email, and website while providing superior customer service.
  • Provide referrals to approved agencies and programs.
  • Follow protocols and performance standards.
  • Maintain accurate documentation and required reporting,
  • Other administrative tasks as assigned.

Qualifications:

  • 2+ years of college education.
  • Ability to work the evening shift.
  • Call center or customer service experience required.
  • Ability to work meet deadlines and work well under pressure.
  • Excellent customer service, interpersonal, and decision-making skills.

Position Information:

  • Pays $19/hr while temporary.
  • Converts to a salary of $42K when permanent.
  • Temporary to permanent position.
  • Hours are 12:30pm-9:00pm.
  • Hybrid in Washington, DC.
A1371097DC-Temp_1711393973

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™