Guest Services Representative

Beacon Hill - Job Details
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Guest Services Representative

Boston, Massachusetts

|

Full Time

|

NA

Boston, Massachusetts

Full Time

NA

May 07, 2024

|

Job ID: A1372459AN_1715088923

May 07, 2024

Job ID: A1372459AN_1715088923

Job Summary

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Our client, a law firm in Boston, MA, is seeking a Guest Services Representative to join their team for 3+months. The schedule for this role is 2:00pm-9:30pm and it is compensating up to $24 an hour. Qualified and interested candidates are encouraged to apply today for immediate consideration.

Job Duties:

  • Promptly and professionally answer main telephone switchboard and ensure calls are routed expediently.
  • Follow specified procedures to handle inquiries when providing information related to the firm.
  • Foster a welcoming and professional environment by promptly greeting and appropriately directing all clients and visitors upon their arrival.
  • Register external visitors upon request in building security site. Monitor visitor access and gain approval for access when needed to assist in ensuring a secure environment.
  • Respond to walk-up requests at the desk by providing strong support to internal and external clients.
  • Coordinate immediate assistance to meetings in progress in relation to catering, technology, room, or setup needs.
  • Create new and/or edit existing room reservations in scheduling software.
  • Arrange car service reservations and/or voucher distribution for visitors and clients.
  • Maintain well stocked and orderly appearance of conference rooms, reception area and visitor offices, as needed.
  • Collaborate with facilities team on property removal passes, maintenance requests, vendor access needs, HVAC, after-hours office access and activity.
  • Uphold all Conference Services policies, procedures, and high standards for quality service.

Job Requirements:

  • Minimum of three years of related office experience.
  • Hotel or law firm experience preferred.
  • Proficiency in MS Office (reservation software experience a plus.)
  • Highly developed customer service skills.
  • Strong verbal and written communication skills.
  • Ability to maintain strict confidentiality of the firm's internal and personnel affairs.
  • Ability to maintain composure under pressure and handle several matters concurrently.
A1372459AN_1715088923

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™