Service Coordinator/Dispatcher

Beacon Hill - Job Details
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Service Coordinator/Dispatcher

Coppell, Texas

|

Full Time Temp to Hire

|

$ 18 - $ 20 per hour

Coppell, Texas

Full Time Temp to Hire

$ 18 - $ 20 per hour

May 22, 2024

|

Job ID: A1377026DAL_1716405317

May 22, 2024

Job ID: A1377026DAL_1716405317

Job Summary

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Job Description: Service Coordinator/Dispatcher

Location: Irving, TX 75063
Position Type: Temp-to-Hire
Hourly Rate: Starting at $18/hr +plus (based on experience)
Schedule: Onsite | Monday - Friday | 8:00 AM - 5:00 PM

Role Summary:
Our client, a reputable company in the lighting and electrical industry, is seeking five dedicated and detail-oriented Service Coordinators/Dispatchers to join their team in Irving, TX. The ideal candidates will be responsible for opening, dispatching, and maintaining service work orders, ensuring that customer service standards are met with efficiency and professionalism.

Key Responsibilities:

  • Service Work Order Management: Accurately open, dispatch, and track service work orders from initiation to completion.
  • Customer Interaction: Handle inbound and outbound calls, providing exceptional customer service and support.
  • Coordination: Work closely with field technicians to schedule and dispatch service calls in a timely manner.
  • Data Entry: Maintain precise records of service work orders, customer interactions, and dispatch activities.
  • Problem Resolution: Address and resolve customer inquiries and issues promptly and effectively.

Qualifications:

  • Experience: Minimum of 2 years in a call center or multi-phone line environment. Experience in lighting and electrical is highly desirable.
  • Skills: Strong organizational skills with the ability to multitask and prioritize in a fast-paced setting. Excellent communication skills, both written and verbal.
  • Technical Proficiency: Comfortable using computer systems and various software applications for data entry and service order management.

Why Join Us?

  • Professional Growth: Opportunity to grow within a leading company in the lighting and electrical sector.
  • Dynamic Environment: Work in a collaborative and supportive team environment.
  • Competitive Pay: Starting at $18/hr, with potential increases based on experience and performance.

If you have a knack for customer service, enjoy coordinating multiple tasks, and are eager to contribute to a dynamic team, we encourage you to apply for this exciting opportunity. Join us and be a part of a company that values innovation, efficiency, and customer satisfaction.

A1377026DAL_1716405317

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™