Member Services Representative – $23/hr-$26/hr, Alexandria, VA

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Member Services Representative – $23/hr-$26/hr, Alexandria, VA

Alexandria, Virginia

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Full Time Temporary/Contract

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$ 23 - $ 26 per hour

Alexandria, Virginia

Full Time Temporary/Contract

$ 23 - $ 26 per hour

June 07, 2024

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Job ID: A1379146DC_1717775599

June 07, 2024

Job ID: A1379146DC_1717775599

Job Summary

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Our client, a non-profit organization, is seeking temporary Member Services Representative to support their Alexandria, VA team!

Responsibilities:

  • Act as a membership ambassador, delivering exceptional customer service to current, potential, and former members, and responding promptly and professionally to all communications.
  • Address member issues to ensure retention and renewals, escalating complex issues to the appropriate supervisor.
  • Communicate effectively to promote association products, benefits, and services, while maximizing transaction value.
  • Manage the processing of membership applications, renewals, reinstatements, and changes, as well as registrations for conferences, webinars, and podcasts, ensuring adherence to finance/accounting best practices.
  • Engage in new member outreach and engagement initiatives, conducting courtesy calls and updating records accurately.
  • Support finance and accounting tasks, including reconciliations and resolving account issues, and manage reports.

Qualifications:

  • 4+ years of customer service experience is required, preferably in a membership association.
  • A Bachelor's degree is preferred.
  • Proficiency in Microsoft Office with tech savviness; experience with iMIS is a plus!
  • Exceptional organizational skills, attention to detail, and ability to manage competing demands and prioritize tasks.
  • Demonstrated ability to resolve requests and issues professionally, with strong problem-solving skills.

Position Information:

  • $23/hr-$26/hr, depending on experience.
  • Temporary position with the potential to extend.
  • Slated to last 1-2 months.
  • Alexandria, VA.
A1379146DC_1717775599

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™