Associate Director of Member Engagement

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Associate Director of Member Engagement

Chicago, Illinois

|

Full Time

|

$ 140,000 - $ 165,000 per year

Chicago, Illinois

Full Time

$ 140,000 - $ 165,000 per year

July 09, 2024

|

Job ID: A1382206CHI-PERM_1720532729

July 09, 2024

Job ID: A1382206CHI-PERM_1720532729

Job Summary

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Beacon Hill has partnered with a highly reputable association to find a multifaceted Associate Director of Member Engagement to join their team. This person will lead a small team and be responsible for membership strategy and engagement. The organization values work life balance and is onsite 2 days a week downtown.

Responsibilities:

  • Design and execute membership strategy aligned with the Strategic Plan.
  • Develop new member programs, services, and benefits in collaboration with surgeon leaders and stakeholders, with focus on early career surgeons.
  • Use member research insights to innovate and enhance member value and recruitment efforts.
  • Utilize business intelligence and data analytics to optimize member experience and streamline membership operations.
  • Serve as staff liaison to Council on Member Engagement; oversee support of Council's Workforces and Task Forces.
  • Collaborate with related associations on early career engagement initiatives.
  • Supervise Membership Department staff; manage department budget.
  • Partner with Marketing and Communications Department on membership recruitment and retention strategies.
  • Ensure STS Bylaws align with current membership trends and Strategic Plan.
  • Oversee customer service channels, ensuring timely member support.
  • Perform other duties as assigned.

Qualifications:

  • Bachelor's degree or equivalent experience.
  • 8+ years in member or affiliate services, ideally in a professional association. Experience in member engagement strategy development and team management required; healthcare background preferred.
  • Excellent written, oral, and interpersonal communication skills.
  • Strong attention to detail and organizational skills.
  • Proven leadership ability with strategic insight and hands-on approach.
  • Proficiency in MS Office suite.
  • Expertise in member surveys, with ability to translate insights into actionable strategies.
  • Ability to multitask and manage projects effectively.
  • Strong relationship-building skills with colleagues, volunteer leaders, and external partners.
  • Positive attitude, flexibility, and adaptability.
A1382206CHI-PERM_1720532729

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

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