Account Support Specialist
Account Support Specialist
Everman, Texas
|Full Time Temp to Hire
|$ 18 - $ 22 per hour
Everman, Texas
Full Time Temp to Hire
$ 18 - $ 22 per hour
September 03, 2024
|Job ID: A1390215DAL_1725391130
September 03, 2024
Job ID: A1390215DAL_1725391130
Job Summary
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Position: Account Support Specialist
Location: Fort Worth, TX
Hours: 8:30 AM - 5:00 PM M-F
Schedule: Fully In-Office
Interview Process:
The first round of interviews will be conducted in person if possible, followed by a virtual interview with the hiring manager.
Key Responsibilities:
- Serve as the main point of contact for clients, managing the relationship from start to finish.
- Work within company portals to manage client accounts efficiently.
- Collaborate closely with the Shipping, Receiving, Warehouse, and Sales teams to ensure smooth operations.
- Handle client inquiries related to shipping issues, order tracking, and overall order processing.
- Conduct research on chargebacks, credits, and invoices, resolving issues promptly (approximately 20% of the role).
- Maintain clear, articulate communication both written and verbally with clients and internal teams.
Requirements:
- Minimum of 1 year of experience in an Account Manager role or a similar position.
- Experience working within systems and portals to manage accounts.
- Strong organizational skills with the ability to handle various responsibilities across multiple teams.
- Excellent communication skills, both written and verbal.
- Ability to manage client relationships in a service-driven environment.
A1390215DAL_1725391130
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™