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Health policy and advocacy organization located in East Harlem, Manhattan is seeking to hire a Temporary-to-Permanent Membership Coordinator This position will start ASAP, requiring 2 days on-site (Tues/Wed) weekly, typically from 9am-5pm with flexibility after or before hours as needed for events.

This position requires an individual with a strong focus on customer service and membership management, capable of effectively interacting with members in person, over the phone, and via email. Reporting to the Director, the primary responsibilities include managing membership engagement of a 2000 membership base, orchestrating annual events, and managing fellowship and student grant programs. Coordinator will also ensure smooth office operations by providing comprehensive administrative support.

Responsibilities:

• Act as the front-facing representative, providing exceptional customer service to members in person, over the phone, and via email
• Maintain accurate membership records and manage the membership database
• Prepare and analyze membership statistical reports and provide insights for improvement
• Provide support for membership recruitment, retention, and renewal efforts
• Assist with strategies for improving the efficiency and impact of membership programs
• Ability to occasionally work flexible hours on evenings and weekends, as necessary
• Take the lead in planning and executing events, including overseeing evening events onsite
• Monitor event registration numbers and adjust logistics, such as room setup and catering, accordingly
• Collaborate with the Communications Department to create and distribute event announcements across various platforms
• Coordinate with Conference Center staff to ensure seamless execution of events, including setup and AV needs
• Develop and manage correspondence for event participants, speakers, and student grant recipients
• Assist the Director in administering Student Grant and Fellowship programs
• Assist with Committee Management of Student grant and Fellowship programs
• Take ownership of tasks from inception to completion, demonstrating proactive initiative throughout
• Proactively drive efforts to expand Fellowship/Membership through outreach and engagement initiatives

Qualifications:

• Outstanding written and verbal communication skills with a strong emphasis on customer service
• Proven ability to interact effectively with diverse partners, both internal and external
• Self-motivated with a proactive attitude and a track record of taking initiative
• Previous office experience demonstrating organizational prowess and attention to detail
• Proficiency in event planning, with the capability to manage projects from start to finish
• Flexibility to work independently and adapt to changing priorities
• Willingness to work evenings as required for events approximately (1-5 a month)
• Proficiency in MS Office applications (Word, Excel, PowerPoint) required
• Salesforce and/or Association Management Software's experience a plus

Education and Experience:

• Bachelor's Degree (BA/BS) highly perferred
• 1+ years of related experience in either an academic healthcare institution or not-for-profit organization

Compensation/Benefits:

• 63-65K when perm / in-line while temp
• Great benefits package

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