Sr. Manager Technical Operations

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Sr. Manager Technical Operations

Milwaukee, Wisconsin

|

Full Time

|

$ 145,000 - $ 160,000 per year

Milwaukee, Wisconsin

Full Time

$ 145,000 - $ 160,000 per year

September 05, 2023

|

Job ID: AG1343433_1693948561

September 05, 2023

Job ID: AG1343433_1693948561

Job Summary

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Sr. Manager Technical Operations
Location: Milwaukee, WI 53209, Hybrid on-site 2-3 days a week
Contract Type: Direct Hire
Salary Range: 145k-160k

Our Client is seeking a highly skilled and experienced Senior Manager of Technical Operations. As an enabler of the business, the Senior Manager of Technical Operations will play a critical role in overseeing and optimizing our technical infrastructure, ensuring the smooth functioning of our operations, and driving continuous improvement. You will lead a team of talented professionals, manage key projects and roadmaps, and collaborate with cross-functional teams to achieve operational excellence. This role will be responsible for the architecture and support of the company's Cloud and on-premise infrastructures. This includes networking, telecommunications, servers, virtual machines, storage, personal computing, helpdesk, security, data center and cloud hosting environments (e.g., Azure). This role is also responsible for the DevOps/DevSecOps process and resources. This position will manage a team of 3-4 direct resources and report to the Sr. Director of Technology Strategy and Operations. This Manager may be hands-on when required.
Key Responsibilities / Functions:
Technical Operations Strategy:
* Develop and implement a comprehensive operations strategy aligned with company's business objectives.
* Continuously evaluate, assess, and improve infrastructure solutions to enhance operational efficiency and effectiveness.
Technical Operations Management:
* Oversee the management and maintenance of all technical infrastructure including networks, physical server, virtual server, printer, storage, security, databases, telecommunications, personal devices, and other physical infrastructure hosted in on-premises data center and in the cloud (e.g., Azure). This includes phone systems, LAN/WAN network, circuits, routers. switches, firewalls, wireless access points and VPN solutions.
* Manages the development and maintenance of backup solutions incorporating them into disaster recovery solutions. o Responsible for the development of DevSecOps processes, methodologies, and enabling technology management (e.g., Azure DevOps). This includes repo and pipeline management using the latest code management/migration techniques for automation, optimization, server-less and infrastructure as code.
* Manage vendor relationships, contracts, expenses, and service level agreements (SLAs).
* Work with cross-functional teams to ensure their architecture requirements are understood and rapid deployment is achieved for infrastructure services.
Team Leadership and Development:
* Build and lead a team of operations managers, architects, DevOps engineers, and specialists.
* Provide mentorship, guidance, and professional development opportunities to team members.
* Compliance, OLAs, and Risk Management:
* Document infrastructure environments, CMDB inventories, and changes management processes.
* Develops policies, baselines and roadmaps while ensuring the adherence to these standard compliance frameworks.
* Responsible for monitoring and resolving infrastructure environments for uptime, performance, and SLA/OLA metrics.
* Manages help desk capabilities related to the infrastructure domains listed above. Personal Characteristics and Attributes
* Strong analytical and complex problem-solving skills in the infrastructure, security, and DevSecOps domains.
* Solid verbal and written communication skills with the ability to communicate complex concepts to non-technical stakeholders.
* Motivated, self-starter who acts with a sense of urgency, persistence, take-charge attitude, and minimal guidance.
* Able to engage others to understand business strategy, articulate options, evaluate tradeoffs and present recommendations.
* Strong desire to enable the business, reduce on-premise data center risk/costs, and innovate with the latest cost-effective solutions targeted at small/mid-sized company

AG1343433_1693948561

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™