Job Id: F1322897NAS-JLH_1678482908 Apply Now

JOB DESCRIPTION
BILLING SPECIALIST: DETAILS
Title: Billing Specialist
Location: Murfreesboro TN
Start Date: ASAP
Type: Contract-to-hire
Hours: 8:00 am - 5:00 pm CT | Monday - Friday

REQUIREMENTS: BILLING SPECIALIST
* Ability to multi-task
* Attention to detail
* Excellent communication skills (both written and verbal)
* Comfortable with technology - many types of technology (and multiple screens) are used to simplify processes and make them more accurate or efficient.
* Positive attitude - team focused
* Able to effectively set and manage goals as there will be opportunities for self-managed projects
* Ability to function as part of the Billing Team - taking on projects that help to improve the company as a whole, the service we are providing our customers, and working on solutions
that make the team more efficient and cost-effective
* Time Management skills - ability to work on a variety of projects at once, yet still being able to complete them; providing follow up to team members in appropriate manner; ability to
prioritize
* Problem Solving skills - being able to look at an issue and work toward a solution, involving others as necessary
* Ability to see the big picture -having the ability to comprehend the entire picture to provide better service and more efficient resolution of issues
* Excel experience required (pulling reports, manipulating the data as needed, and reporting to customers when required)
* Freight invoicing experience is preferred but not required (it could be TL, LTL, or Dedicated - but at least 1 year of experience in this field is preferred)
* TMW experience preferred but not required (to include the Billing Desk and Visual Dispatch modules of TMW)

RESPONSIBILITIES: BILLING SPECIALIST
An expert on assigned accounts, a Billing Administrator will invoice a group of accounts in an efficient and accurate manner while analyzing and resolving all issues as they relate to the
customer's contract, technology, paperwork, reporting, or customer care.
* Full-Time hourly position - reports to the Billing Leader
* Creating daily or weekly invoices for each assigned customer by the deadline
* Using TMW invoicing software to bill these accounts and TMW dispatch software when additional research is needed - using the customer contract as a guide
* Having a full understanding of the details of each assigned account - becoming an expert on them
* Completing both complex and mundane billing tasks, as needed, based on customer requirements/contracts
* Providing follow-up and resolution to all unbilled orders on a weekly basis
* Working together as a team to complete all weekly invoicing and related tasks - cross training and offering assistance to other team members when needed during busy times,
vacations, etc.
* Working closely with local FirstFleet personnel and the customers regarding their invoices
* Building and maintaining an excellent working relationship with internal customers - working closely with them to meet customer and company expectations
* Building and maintaining a good relationship with external customers - communicating well, particularly when anything new/unusual is on their invoice and working with them when
changes are needed
* Embracing change - with existing processes or in the generation of new ones
* Completing Receivables Adjustments as determined when invoicing errors occur

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