Collections Supervisor

Beacon Hill - Job Details
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Collections Supervisor

Charlotte, North Carolina

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Full Time

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$ 30 - $ 35 per hour

Charlotte, North Carolina

Full Time

$ 30 - $ 35 per hour

June 11, 2024

|

Job ID: C-61124-5_1718109203

June 11, 2024

Job ID: C-61124-5_1718109203

Job Summary

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  • Provide input on monthly collection targets.
  • Assign and monitor workload of collectors; at the end of every month, assign new customers to collections members.
  • Review accounts to provide guidance and instruction to Collections Team as needed. Assist Collections team in interacting with external customers to arrange payment plans/shutout releases.
  • Evaluate performance of collectors to mitigate any performance issues and conduct yearly performance reviews.
  • Coach, train and develop collectors to maximize performance and enhance their strengths and skills. Identify and Address performance issues. Initiate performance improvement plans as needed.
  • Assist with interviewing and hiring of employees for the collections department.
  • Establish collection priorities to reduce past due balances and maximize collection efforts to ensure collection targets are met/exceeded.
  • Develop, implement and improve collection documents, policies and procedures.
  • Act as escalation point and assist collectors with difficult or complex accounts and situations.
  • Prepare files and handover accounts to 3rd party collection agencies.
C-61124-5_1718109203

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™