Helpdesk Analyst
Helpdesk Analyst
Dayton, Ohio
|Full Time Temporary/Contract
|NA
Dayton, Ohio
Full Time Temporary/Contract
NA
August 29, 2023
|Job ID: CBSTT-1345519-EMK_1693342480
August 29, 2023
Job ID: CBSTT-1345519-EMK_1693342480
Job Summary
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Position Title: Support Analyst
Required Skills:
Experience working in a call center OR on a helpdesk OR have technical certifications/technical degree
Excellent customer-service skills and follow up ability
Ability to think quickly and escalate issues when needed
Hardware troubleshooting skills
Detail oriented and go-getter mentality
Ability to translate technical information into non-technical terms for non-technical users
Desired Skills:
A+ certification or other relevant IT certifications
Experience logging calls using a ticketing system
Description of Role/Responsibilities:
We are looking for detail-oriented Analysts to join a rapidly growing team. The selected candidates will be troubleshooting and resolving issues occurring within stores around the country. Those candidates who have basic technical understanding and good phone skills will be given priority. This is a chance to get your foot in the door with a major IT employer in the Central Ohio area!
CBSTT-1345519-EMK_1693342480
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
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