Job Id: 1327651_1680096875 Apply Now

As a Customer Coordinator, you would be responsible for scheduling measures & installs, communicating with customers, contractors, and production staff, maintaining square footage needed for budget, preparing daily packets for measures, production and installs. This role must also handle immediate needs of the customer and accounts.

Job Expectations:

• Ensure measures are scheduled within 72 hrs. of customer-ready date while maintaining the integrity of routes and ensuring volume for business needs are met.
• Ensure installs are scheduled within 48 hrs. of confirmation date while maintaining integrity of routes and ensuring volume for business needs are met.
• Monitor measure & install square footage, reporting KPI attainment to management
• Communicate and coordinate shop follow-up and expedite orders when needed.
• Participate in and interact with internal teams on a regular basis to ensure timely response to customers/orders.
• Maintain CRM updated with all customer changes/notes.
• New packets for production are supplied by shop's daily deadline.
• Assist customers with in-shop slab viewing and layouts.
  

What are we looking for?

EXPERIENCE
Required:

• +1 years of customer service experience in a call center environment.
• Desired:
• Experience scheduling/routing appointments and managing multiple schedules.

EDUCATION
Required:

• High School Diploma/GED

KNOWLEDGE
Required:

• Customer Service Etiquette
• Knowledge of Customer Relationship Management System (CRM)
• Proficiency in Microsoft Office (Excel, Outlook, etc.)

Desired:

• Experience working with subcontractors.
• Bi-lingual

SKILLS
Required:

• Communication: Oral & Written. Capacity to interact with customers in a pleasant and articulate manner.
• Capacity to multitask
• Ability to work independently
• Strong organization

PREFERRED BEHAVIORS

Required:

• Detail Oriented
• Influence/Motivation
• Team Work
• Initiative

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