Job Id: 3120231_1677675614 Apply Now

Assist the Account Management team with tasks related to the day-to-day interaction with Union Leasing's strategic customers to answer questions, resolve issues, and order vehicles and Maintenance packets. This includes service via email and phone directly and through monitoring of our driver call center line. Additionally, The Customer Experience Administrator will work closely with our customers, maintaining and servicing small Union clients, generally under 25 vehicles in fleet. The Customer Experience Administrator is a development position for the Account Manager role at Union Leasing.
ROLE AND RESPONSIBILITIES
* Provide Account Management support and assist with daily administrative tasks.
-Manage Insurance requests and updates
-Pay storage and transport invoices
-Update VLOC fees from License & Title
-Manage and Distribute mail
-Input disposal requests
* Answer customer and driver calls.
* Involvement in the set-up process, interacting with all functional areas of the Company on behalf of the Account Managers and Sales team.
* Incoming and outgoing communication with accounts relative to relationship building and problem resolution. Interactions will be at Account Manager's direction.
* Work with Sales team to deliver the highest level of customer satisfaction, assist in preparing materials for additional services offered.
* Assist in generating key reports and/data files.
* Analyse data and provide overall review of Union Leasing programs to the clients with sales.
* Assist with projects related to the management of accounts.
* Maintain and manage accounts as assigned.
* Any other duties as assigned by the Customer Experience Supervisor.
Note: Responsibilities include the expectation to always act to support the interests of the department and organization and to perform other duties as assigned to ensure the successful achievement of departmental and company objectives.

Apply Now