Job Id: 1327084_1678140692 Apply Now

POSITION SUMMARY:

The primary role and responsibility of the Customer Service Representatives is to promptly and efficiently support our internal and external customers by processing order, service, and return requests. The individual in this role professionally promotes our products and educates customers on processing, pricing, and availability. The majority of time in these roles will be spent communicating via phone and email.

RESPONSIBILITIES/DUTIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer, respond, and transfer calls professionally and efficiently using a multi-line Polycom phone system; occasional use of paging function
• Enforce front desk and visitor sign in procedures
• Paperless data entry of orders, service repairs, and returns with greater than 90% accuracy into Syteline (Enterprise Resource Planning software)
• Advise customers on product pricing and availability including potential delays
• Educate customers on our warranty policies
• Respond to invoice inquiries, redirecting internally as necessary
• Identify, research, and resolve customer issues
• Other duties as assigned including helping in other departments as needed to complete organizational objectives

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