Customer Service Representative

Beacon Hill - Job Details
< Back to Search Results

Customer Service Representative

Cleveland, Ohio

|

Full Time Temp to Hire

|

$ 17 - $ 18 per hour

Cleveland, Ohio

Full Time Temp to Hire

$ 17 - $ 18 per hour

January 19, 2023

|

Job ID: A1244468CLE_1674157230

January 19, 2023

Job ID: A1244468CLE_1674157230

Job Summary

Job Id: A1244468CLE_1674157230 Apply Now

Job Title: Customer Service/Payer support

Compensation: $17/hr during your temp contract, 40k a year when converted to perm.

Hours: 8am-6pm 1 hour lunch

Location: Westlake

Job Description:

  • Manage incoming client and provider requests in a multi-channel environment.
  • Communicate clearly and professionally with clients by telephone and/or written correspondence regarding all aspects of claims payment processing.
  • Resolve escalations from outsourced call center staff.
  • Establish high quality client relationships - using information resources and own technical knowledge to respond to external and internal inquiries
  • Utilize available resources to identify appropriate solutions for customers.
  • Identify and escalate emerging client dissatisfaction issues to ensure client satisfaction and issue resolution.
  • Focus on specific team metrics, i.e., quality monitoring, security verification, adherence to schedule, production, attendance, and quality processing
  • Participate in and maintains a quality service culture within the Customer Service Team.

PLEASE NOTE!!!

  • ONCE you are converted to perm they provide 100% paid medical, dental, and vision, and annual child care allowance!
A1244468CLE_1674157230

Apply Now

Apply Now



About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™