Job Id: F1326850NAS-JDS_1677787138 Apply Now

CUSTOMER SERVICE REPRESENTATIVE: DETAILS

Title: Customer Experience Advocate
Location: Franklin, TN
Start Date: March 13th, 2023
Pay Rate: $17-20/Hour, depending on experience
Type: Contract to Hire

Openings: 9

- Training schedule will be 3 full weeks onsite Monday-Friday 8am-5pm CT.

- Once training is complete you will be moved into a schedule of 11am-8pm CT *earlier schedules may come available in the future

- Saturday rotation - once every 3-4 weeks, AM schedule

REQUIREMENTS: CUSTOMER SERVICE REPRESENTATIVE

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Must practice active listening/ and problem-solving skills
• Service-minded 'How can I help?' approach
• Ability to multi-task and work under pressure
• High level interpersonal communication skills, both verbal and written
• Computer skills (MS Teams, MS Outlook, Internet and Intranet navigation, Web-based platforms.
• Dynamics 365 experience a plus but not required.
• Five9 experience not required but desired.

RESPONSIBILITIES: CUSTOMER SERVICE REPRESENTATIVE

• Ensures all external and internal customers receive a concierge level of customer service
• Serves as a representative to all external customers.
• Engage with high value client to schedule service-calls accurately, and efficiently.
• Must be able to work with minimum supervision and possess strong collaboration and organizational skills with mindfulness to detail.
• Team member should possess good oral and written communications skills, both with co-workers and over the telephone with outside and company associates.

Summary of Job:

Join a team of professional Customer Experience Advocates helping businesses with all of their Residential service needs.

Be part of a growing team where we thrive responding to calls, emails, and chats from customers in a professional, and timely manner. We encourage daily interactions across business lines to provide an optimal level of support and communication.

Apply Now