Job Id: 03172023_1679070413 Apply Now

Purpose and Scope

Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure an excellent standard of service and a high level of customer satisfaction are maintained. Prepares customer service summary reports, as required.

Essential Duties & Responsibilities

• Receives, processes and verifies the accuracy of orders from customers
• Process all customer orders, changes and returns according to established company policies and procedures.
• Ensures and provides quality service to both internal and external
• Provide timely feedback to the Executive Team regarding service failures or customer
• Address customer issues effectively and provides long-term problem
• Partner with sales team to meet and exceed customer's service
• Utilizes the company's internal systems to obtain and extract order information to provide management with the data for inclusion in various scheduled and special
• Responsible for contributing to the development and execution of the annual marketing business plan which will include customer service area goals and
• Provides back-up support to company administrative tasks, as
• Regular and punctual attendance is an essential function of the
• Perform other related duties as

Knowledge, Skills & Abilities

• Knowledge of the Microsoft Office Suite, including Word, PowerPoint, Outlook, Excel and
• Experience with Customer Relationship Management (CRM)
• Strong customer service
• Demonstrated ability to analyze information and solve
• Demonstrated ability to be reliable and a team player.
• Excellent phone etiquette and verbal communication
• Ability to multi task and pay excellent attention to
• Ability to be flexible and adapt to changing
• Ability to work independently on assigned tasks as well as to accept direction on given
• Ability to manage and organize for multiple

Education & Experience

• High school diploma or
• Two or more years of experience working in a customer service and/or administrative services

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