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Customer Service Representative - Job Description
The customer service representative is responsible for providing effective customer service for all
internal and external customers by using excellent, in-depth knowledge of company products as well
as communicating effectively with co-workers within the organization - sales, inventory management,
warehousing and distribution, product specialists, and technical support.

Job Tasks:
- Serve customers in the high technology industry by providing timely and accurate product
information; maintain effective customer relationship
- Ensure customer orders are processed and filled per the customers' requirements.
- Coordinate activity with inventory management, warehouse and distribution, production facility,
and accounts receivable.
- Resolve product or service performance issues by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to solve the
problem; expediting correction or adjustment; following up to ensure resolution.
- Contribute to team effort through identification and effective implementation of process and
system improvements as well as backup to other Customer Service Representatives.
- Prepare product and service performance reports by collecting and analyzing customer data.
- Update and maintain customer accounts in ERP system.

Requirements:
- Minimum 2-3 years customer service experience in an office environment
- 1-2 years college or technical education; College degree desired
- Proficient in Microsoft Word, Excel and Outlook.
- Experience an ERP system strongly preferred
- Demonstrated ability to develop and maintain strong customer relationships by providing high
customer satisfaction with superior service.
- Strong interpersonal and communications - verbal, written communication and active listening
skills
- Demonstrated ability to anticipate and solve customer issues with a sense of urgency.
- Demonstrated ability to follow through, manage multiple accounts, provide sales support and
multitask while maintaining order accuracy.

- Strong attention to detail, time management, and decision-making skills
- Ability to organize and manage multiple priorities

- Self-starter, self-motivated and consistent performer at a high level.
- Thrive in a fast-paced work environment while maintaining a positive attitude.
- Must be able to pleasantly and professionally interact with a variety of professionals internally
and externally.

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