Customer Service Representative

Beacon Hill - Job Details
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Customer Service Representative

Wakefield, Massachusetts

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Full Time Temporary/Contract

|

NA

Wakefield, Massachusetts

Full Time Temporary/Contract

NA

July 15, 2022

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Job ID: A1296651AA_1657893366

July 15, 2022

Job ID: A1296651AA_1657893366

Job Summary

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Our client, a company that provides home-to-school bus transportation in Wakefield, MA, is seeking a Customer Service Representative to join its growing team! An ideal candidate will have experience with dispatching, has customer service skills and is a quick learner. This roles hours are Monday - Friday, 8:00am-5:00pm and is compensating $23/hr.

Responsibilities:

  • Supervise and advise 30-60 drivers and monitors.
  • Responsible for developing and implementing efficient routes across several regions with regard to individual client needs.
  • Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.
  • Must be able to receive, record, retrieve and deliver messages accurately, clearly and pleasantly; routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all Company
    employees
  • Maintain and reinforce compliance with Company policies through dispatch and direct observation; develop driver skills through discussion and example.

Qualifications:

  • Must have prior supervising experience.
  • Must be self-motivated, show initiative, and have a strong work ethic.
  • Excellent customer service skills, be detail-oriented, and like solving problems.
  • Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
A1296651AA_1657893366

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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™